Customer Service

Our team manages all customer messages 24/7.

Sleep easy knowing your customers promptly have the answers they need.

Kadiako ensures Amazon’s customer service metrics are checked daily and kept in compliance.

While Amazon handles most messages, there are several types of customer support situations where the message needs to be answered by the seller, including questions about products, order delivery, and returns.

Amazon customer service

We will respond to Amazon Customer Service Buyer-Seller messages in all marketplaces in the appropriate language. Additionally, our team answers any questions when a potential buyer posts a question to a product’s Questions & Answers section.

All customer service is handled according to both Amazon’s required policies in conjunction with your company policies.

Customer
Communication

Defect monitoring
(Voice of
the Customer,
A-Z Claims)

Customer Returns
Management

Customer Communication

With your products being available 24 hours a day, 7 days a week, customer questions can pop up at any time. Our team monitors your customer communication channels on Amazon to ensure each and every customer has the answer they need to make an informed purchase, or get assistance with a previous purchase.

Defect monitoring (Voice of the Customer, A-Z Claims)

Sometimes mistakes happen, like missing parts or a mixup at the 3PL with FNSKU labeling. Rest assured, our team is monitoring segments of the customer feedback loop such as Voice of the Customer and A-Z Claims to detect problems early and get them resolved quickly to avoid listing suspensions or account performance notifications. More importantly, customer experience is improved when defects are quickly identified and handled.

Customer Returns Management

With any type of product sold on Amazon, there will be returns. We manage the Amazon customer returns process, start-to-finish, from communication with the customer, to refunds and returned item management. Customer returned items end up in a state of sellable or unsellable. If the item is sellable, it gets returned to the shelf, ready for the next sale. If the item is unsellable, there are still a few options to sell the item. Our team works with you to maximize the value of unsellable returns, or get them returned to you for potential refurbishment.

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